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Media Relations


We understand the media’s role in reporting health-related news in our community in a timely manner and we'll do all we can to assist you, on deadline. In addition to providing news releases for your story, we can also assist with:

  • Photographs and digital images
  • Interview scheduling
  • Background information on procedures and physician staff

We understand that sometimes it may be difficult to access our clinical experts directly, so a department member is most always on call to assist you. Please feel free to contact us and we’ll facilitate your request.

We regularly receive requests to include patients as part of the story. We recognize how important this component is for health stories, and we’ll do our best to accommodate those requests.

Media Escorts

All media representatives and/or photographers must be escorted by a representative of the hospital’s Communications Department (or a department designee) while on the property of any Crouse Hospital facility.

Live Shots

Television crews shooting live outside Crouse Hospital must park on and shoot from public property, unless other advance arrangements have been made with the Communications Department. In most cases, TV trucks must be parked on the street and reporters must stand on the sidewalk. Please do not block access to hospital streets, entrances or areas designated for patients, or park in areas designated for ambulances.

Please notify us prior to arrival in order to avoid reporting delays and possible relocation. For a more specific live shot on private hospital property, please call 315-470-7701 to speak with a Communications Department staff member. 

Patient Condition Guidelines

While Crouse Hospital understands media interest in reporting healthcare stories and providing news-related information about patients who are receiving care at one of our facilities, we must first and foremost respect our patients’ legal rights to privacy.

Federal regulations contained in the Health Insurance Portability and Accountability Act (HIPAA) restrict the amount of information we can release about a patient to a single, one-word condition. If the patient has not requested that information be withheld, and the request for information contains the patient’s name, we will generally be able to release the patient’s condition as noted below:

Good: Vital signs, such as pulse, temperature and blood pressure, are stable and within normal limits. Patient is conscious and comfortable. Indicators, such as patient mobility and appetite, are excellent.

Fair: Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indicators are favorable.

Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.

Critical: Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.

Some patients may be designated as being on “restricted information.” This means that no patient information will be released. This status may be requested by the patient, the patient's family, law enforcement agencies or hospital staff. We will not release any information about a patient on restricted information, or confirm that the patient is being treated at one of our facilities.

Crouse Hospital is not obligated to release any information about patients. We do so in a spirit of cooperation and in the public interest. We ask that our rights and those of our patients are respected.